Pacha Poncho Terms and Conditions
Effective Date: June 12, 2025
Welcome to Pacha Poncho. By accessing or using our website, purchasing products, or participating in our wholesale program, you agree to the following terms and conditions. Please read them carefully.
1. General
Pacha Poncho ("we," "our," "us") provides artisan-made products through our online store and wholesale portal. These terms govern your use of our website, purchase of products, and participation in any related services or programs.
By accessing this website or purchasing from us, you accept these Terms and Conditions in full. If you disagree with any part, please do not use our website or services.
2. Product Information
All products are described as accurately as possible. Due to the handmade nature of our items, slight variations in color, size, or texture may occur.
We reserve the right to modify or discontinue products at any time without notice.
Prices are subject to change without prior notice.
3. Orders and Payments
All orders are subject to acceptance and availability.
Payments must be made at the time of purchase via the available payment methods on our site.
We reserve the right to refuse or cancel orders at our sole discretion, including in cases of suspected fraud or pricing errors.
4. Shipping and Delivery
We offer domestic and international shipping where applicable.
Shipping costs, estimated delivery times, and available carriers will be provided at checkout.
Delivery times are estimates and may vary due to external factors.
We are not responsible for delays caused by customs or carriers.
5. Returns and Exchanges
Due to the nature of our handcrafted products, all sales are generally final.
If you receive a damaged or defective item, please contact us within 7 days of delivery with clear photos and a description of the issue.
Approved returns must be unused, in original condition, and accompanied by proof of purchase.
We reserve the right to deny any return that does not meet our return policy criteria.
6. Wholesale Accounts
Wholesale accounts are available to approved businesses or via open access registration depending on our current policy.
Wholesale customers agree to abide by our minimum order quantities, resale policies, pricing structure, and brand guidelines.
Unauthorized resale, brand misrepresentation, or violations of our wholesale agreement may result in account termination.
Wholesale pricing and terms are confidential and may not be disclosed publicly.
7. Intellectual Property
All content on this website, including but not limited to images, logos, text, and designs, is the property of Pacha Poncho.
You may not reproduce, duplicate, copy, sell, or exploit any portion of the site without express written permission.
8. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
9. Limitation of Liability
Pacha Poncho is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products.
Our total liability for any claim will not exceed the amount paid for the product or service.
10. Force Majeure
We are not responsible for any failure to perform or delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, governmental actions, or supply chain disruptions.
11. Governing Law
These terms shall be governed by and construed in accordance with the laws of Western Australia, without regard to its conflict of law provisions.
12. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.
Your continued use of the site constitutes acceptance of any changes.
13. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Pacha Poncho
Email: sales@pachaponcho.com